Frequently asked questions
Find answers to common questions about SubNexa, payments, services, rewards, and transactions.
What is SubNexa?
SubNexa is a digital services platform that brings everyday services such as airtime, data, TV subscriptions, electricity, and examination PINs together in one place.
What services can I purchase on SubNexa?
You can purchase airtime, mobile data, DStv and GOtv subscriptions, electricity payments, and examination result-checker PINs.
I bought data but did not receive a notification. How can I check if it arrived?
If your data purchase was successful but you did not receive an SMS notification, you can check your data balance directly using your network's USSD code.
*310#*323#*310#*323#*310#*323#*310#*323#If your data balance has not updated after checking, keep your transaction reference and contact SubNexa Support.
How do I fund my SubNexa wallet?
After signing in, open your wallet and choose the option to fund it. Follow the available payment instructions to add funds to your wallet.
Can I use Reward Credit to pay for services?
Yes. Eligible Reward Credit is applied first when you make a qualifying purchase. Your normal SubNexa Wallet is then used to pay any remaining amount.
What happens if my transaction is pending?
A transaction can remain pending while the service provider confirms it. You can check your transaction history for the latest status. If it remains unresolved, contact SubNexa Support with your transaction reference.
Where can I find my transaction reference?
Your transaction reference is shown in your transaction details and is also associated with your purchase record. Keep it available when contacting support.
How do referrals work?
You can share your personal referral link with someone who is new to SubNexa. When the referred customer completes a qualifying first transaction, the referral reward can be credited according to the active referral program rules.
How do I contact SubNexa Support?
You can contact support by email at support.paynexa@gmail.com. When contacting support about a transaction, include your transaction reference so the team can assist you more quickly.
Still need help?
Our support team can help with account, payment, and transaction questions.