Privacy Policy

1. About this Privacy Policy

SubNexa is a digital services platform developed by Shez Technologies. This Privacy Policy applies to information collected through the SubNexa website, application, account services, customer support, and transactions.

By using SubNexa, you acknowledge that you have read and understood this Privacy Policy.

2. Information we collect

Depending on how you use SubNexa, we may collect the following categories of information:

• Account information: such as your name, email address, phone number, and account credentials.
• Transaction information: such as transaction references, amounts, transaction status, service purchased, and related records.
• Service information: information you provide when purchasing services, such as phone numbers, meter numbers, smartcard numbers, examination selections, or other information required to fulfil a service.
• Wallet information: wallet balance, wallet funding records, deductions, refunds, and related transaction history.
• Reward information: referral activity, reward balances, reward transactions, and information relating to eligible reward programs.
• Support information: information you provide when contacting customer support.
• Technical information: information necessary to operate and secure the platform, such as device, browser, session, and security-related information.

3. How we use your information

We use information collected through SubNexa for legitimate operational purposes, including:

• Creating and managing your SubNexa account.
• Processing and fulfilling digital service purchases.
• Processing wallet funding, payments, refunds, and transaction records.
• Managing referral programs and eligible rewards.
• Verifying account ownership and protecting account security.
• Providing customer support and resolving transaction issues.
• Detecting, preventing, and investigating fraud, abuse, unauthorized activity, and security incidents.
• Maintaining, improving, and securing the SubNexa platform.
• Complying with applicable legal and regulatory requirements.

4. Service providers and third parties

Some SubNexa services depend on external payment processors, telecommunications providers, utility providers, examination service providers, and other technology or service partners.

Where necessary to fulfil a transaction, we may share relevant information with the provider responsible for delivering that service. We aim to limit information shared to what is reasonably necessary for the requested service or transaction.

5. Payment information

Payments and wallet funding may involve third-party payment providers. Payment information may be processed by the relevant payment provider according to its own privacy and security practices.

SubNexa maintains transaction records necessary to identify and manage payments, wallet activity, refunds, disputes, and service purchases.

6. Account and transaction security

We use reasonable technical and organizational measures designed to protect account and transaction information against unauthorized access, alteration, disclosure, or destruction.

You are also responsible for protecting your password, transaction PIN, verification information, and other account credentials. Do not share these credentials with anyone.

7. Email and account communications

We may send important account and transaction communications, including account verification messages, transaction-related notifications, security notices, and support responses.

These communications are necessary for operating your account and providing requested services.

8. Cookies and similar technologies

SubNexa may use cookies, local storage, session information, and similar technologies to maintain authentication, remember relevant preferences, improve functionality, and help protect the platform.

Disabling certain browser storage or cookies may affect the ability to use some SubNexa features.

9. Data retention

We retain information for as long as reasonably necessary to provide our services, maintain accurate transaction and account records, resolve disputes, prevent fraud, comply with legal obligations, and protect our legitimate business interests.

Different categories of information may be retained for different periods depending on their purpose and any applicable legal or regulatory requirements.

10. Your privacy rights

Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction, or other appropriate handling of your information.

Requests relating to your personal information can be directed to SubNexa Support.

11. Children's privacy

SubNexa is not intended for children who are not legally permitted to use the services available through the platform. We do not knowingly collect personal information from children in circumstances where collection is prohibited by applicable law.

12. Fraud and security investigations

We may review account, transaction, referral, and technical information when necessary to detect or investigate suspected fraud, unauthorized activity, abuse, or attempts to manipulate the platform.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When changes are made, the updated version will be published on this page together with a revised update date.

14. Contact us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact SubNexa Support at support.paynexa@gmail.com.