Terms & Conditions

1. Acceptance of these terms

By creating an account or using SubNexa, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the platform.

2. About SubNexa

SubNexa is a digital services platform developed by Shez Technologies. The platform provides access to everyday digital services including airtime, data, television subscriptions, electricity payments, and examination PINs.

3. Your account

You are responsible for providing accurate information when creating your account and for keeping your account credentials and transaction PIN secure.

You should not share your password, transaction PIN, or other security credentials with another person.

4. Payments and wallet balance

SubNexa Wallet funds are used to pay for eligible services on the platform. You are responsible for ensuring that sufficient funds are available before making a purchase.

Where Reward Credit is available and eligible for a purchase, it may be applied before the remaining amount is deducted from your SubNexa Wallet.

5. Service transactions

Service transactions may require confirmation from an external service provider. A transaction may therefore remain pending while confirmation is being received.

Customers should keep their transaction reference when contacting SubNexa Support about a transaction.

6. Service availability

SubNexa aims to keep its services available and reliable, but service availability can sometimes be affected by maintenance, network issues, payment providers, or external service providers.

7. Referrals and rewards

Referral rewards and other promotional rewards are subject to the rules and conditions displayed by SubNexa at the time of the promotion.

Reward Credit is intended for eligible purchases on SubNexa and is not a cash balance unless explicitly stated otherwise by SubNexa.

8. Prohibited use

You must not use SubNexa for fraudulent, unlawful, or abusive activities. Attempts to manipulate transactions, rewards, referrals, or platform functionality may result in account restrictions or other appropriate action.

9. Account suspension

SubNexa may restrict or suspend an account where there is reasonable concern about fraud, abuse, security issues, or violation of these terms.

10. Support

If you need assistance with your account or a transaction, contact SubNexa Support at support.paynexa@gmail.com.

11. Changes to these terms

SubNexa may update these Terms & Conditions from time to time. Updated terms will be made available on this page, and continued use of the platform after an update means you accept the revised terms.

12. Contact

For questions about these Terms & Conditions, contact our support team through the support email.